Pets Central Policies & Procedures

Our goal is that you are satisfied with your purchase. If you are not satisfied, simply call our toll free number 800-200-2628 to obtain a Return Merchandise Authorization.
Returns will be accepted within 90 days of date of invoice. Please include your original invoice in the package. Return policies may vary. Certain specialized custom products are not refundable. Please call to confirm specifics of custom orders to insure accuracy.

Where applicable, a 15% restocking charge may be charged.

Special orders cancelled after 24 hours of purchase are subject to a 25% order cancellation fee.

Pets Central uses UPS package delivery, the U.S. Postal Service and Special Freight Carrier Delivery Services. Not all methods are available for all items.

UPS package delivery is our primary method of shipping. In addition to standard shipping we offer Expedited (2-day air) and Premium (overnight) shipping options on many products. Additional fees are charged for Expedited and Premium shipping.

U.S. Postal Service is used to ship all orders to APO addresses.

Standard and Premium Freight Carrier Delivery is used for items that require special handling, are oversized, or weight over 150 pounds.

We ship to all 50 states, Puerto Rico, Guam and APO addresses. For orders generating from other countries, please call our toll free number 800-200-2628 to ascertain whether or not we can ship to your location, and to determine the best shipping method.

Shipping charges are based upon your location, the weight and dimensions of the items.

We want you to buy from us with confidence. If a product proves to be defective, you can return the item for replacement or refund. Certain products that we sell are covered by the manufacturer’s warranty. Most of the products we sell are simple to return, however there are a few exceptions and restrictions. Please ask for warranty coverage at time of purchase.

All website pricing is subject to change.